BOA viewpoint on communications with waiting list patients and those approaching surgery

The reduction in number of operations during the COVID-19 pandemic (just 4.9% of normal in May)
has had a huge effect on the size of waiting lists across the UK. Many patients have been waiting a
significant time for their surgery (18,000 waiting more than 52 weeks as at the end of July and 9000
more at 48-52 weeks in England). This document discusses communication with those patients
awaiting surgery.